Q: Can I customize my order?

Yes, we offer both size and style customization: Size Customization : Select "Custom Fit" at checkout and provide your measurements using our measurement form . Style Customization : Simply tap the "Customize" button on any product page to modify sleeves, fabric, length, neckline, and other design elements. Our team will assess the feasibility and may apply additional charges depending on the modifications requested.

Question 1

How do I place an order?

Accepted Answer

Browse our collection and select a product you love
Choose your size and height from the available options
Click "Add to Cart"
Review your cart items and add any special instructions in the "Add Order Note" field
Proceed to checkout
Sign in or enter your shipping details if you're a new customer
Apply any discount codes in the designated field
Select your preferred shipping method
Enter payment information and billing address (if different)
Click "Complete Order" to finalize your purchase

You'll receive an order confirmation email with your order ID and all relevant details.

Question 2

Do I need to create an account to shop at SeamsFriendly?

Accepted Answer

While creating an account makes future shopping easier by saving your address and order history, it's not required. You can check out as a guest and simply provide your shipping details during the checkout process.

Question 3

What's in my account dashboard?

Accepted Answer

Your account dashboard is your personal profile that contains:

Order history with tracking information
Saved addresses
Contact details
Password management

Question 4

How do I update my account information?

Accepted Answer

Once logged in, click on "My Account," then select "Edit Addresses" to manage your contact information and saved addresses.

Question 5

How do I reset my password?

Accepted Answer

Go to the "My Account" page
Click "Forgot Password"
Enter your registered email address
Check your inbox for a password reset link (valid for 24 hours)
Follow the link to create a new password

Question 6

How do I find my correct size?

Accepted Answer

Visit our "How to Measure" page for step-by-step instructions on taking accurate body measurements. Each product page includes a detailed size chart specific to that item. If you're between sizes or uncertain, select "Custom Size" at checkout, and share your measurements using our simple measurement form.

Question 7

What size options do you offer?

Accepted Answer

We offer Infinity Sizing with 69 standard size combinations:

Bust sizes from 26" to 70" and beyond
Waist sizes from 19" to 63" and beyond
All Heights accommodated

We're proud to serve customers of all body types, including plus sizes and hard-to-fit proportions that most brands don't accommodate.

Question 8

Do you offer custom sizing?

Accepted Answer

Select "Custom Size" when ordering
Share your measurements using our custom size measurement form
We'll tailor your garment to your exact specifications

Please note: Custom-sized items can only be returned if there's a fault on our end, not based on personal preference reasons.

Question 9

Can I customize my order?

Accepted Answer

Yes, we offer both size and style customization:

Size Customization: Select "Custom Fit" at checkout and provide your measurements using our measurement form.

Style Customization: Simply tap the "Customize" button on any product page to modify sleeves, fabric, length, neckline, and other design elements. Our team will assess the feasibility and may apply additional charges depending on the modifications requested.

Question 10

Can I add sleeves to sleeveless items?

Accepted Answer

Yes! Short sleeves (3-4 inches) can be added to many of our sleeveless styles, subject to design limitations. Simply tap the "Customize" button on the product page and select your preferred sleeve option. Our customization section makes it easy to personalize sleeve length, fabric choice, garment length, and neckline.

Question 11

Where are your products made?

Accepted Answer

All our products are handcrafted at our design studio in Jaipur, Rajasthan, India. Each piece is made to order by skilled local artisans.

Question 12

What makes your clothing unique?

Accepted Answer

Our garments are:

Designer-made using traditional handcrafting techniques
Created from natural, plant-based fabrics
Eco-friendly and sustainable
Available in 69 size combinations
Made to order, reducing waste
Designed with functional details (like real pockets)
Created for those who value quality, craftsmanship, and sustainability over mass-produced fashion

Question 13

How do I care for my SeamsFriendly apparel?

Accepted Answer

To keep your garments looking beautiful:

Wash delicately by hand or using a gentle machine cycle
Iron on reverse side
Line dry in shade
Avoid dry cleaning, bleaching, wringing, or tumble drying
Do not iron directly on embellishments
Wash natural-dyed items separately with minimal detergent as colors may bleed

Visit our garment care page for more detailed instructions.

Question 14

Do you have clothing for specific needs?

Accepted Answer

Plus Sizes: Yes, with our Infinity Sizing approach, all our styles are available in plus sizes up to 70" bust and 63" waist and beyond. We genuinely accommodate all body types.

Maternity Wear: Yes, we offer maternity-friendly designs that can be customized to your measurements.

Winter Clothing: Our 100% Cotton Corduroy, Flannel, and Quilted Cotton items are suitable for colder weather. All our clothes can be layered for warmth.

Breastfeeding-Friendly: Yes, our button-down dresses and tops are designed for easy breastfeeding access.

Question 15

Will I receive the accessories shown in product images?

Accepted Answer

No, accessories shown in product images are styling suggestions only and are not included with the garment purchase.

Question 16

What is your shipping policy?

Accepted Answer

We offer FREE worldwide shipping with no minimum order value. We deliver to most countries except Russia, Bangladesh, Ghana, Pakistan, Iran, Cuba, Sudan, North Korea, Syria, Myanmar, and Ukraine.

We ship via trusted couriers like DHL and FedEx for international orders, and FedEx, DTDC, Bluedart, India Post, and Delhivery for domestic orders within India.

Question 17

When will I receive my order?

Accepted Answer

Orders typically deliver within 10-12 business days from placement. Each product page displays an estimated delivery date. You'll receive tracking information once your order ships.

Question 18

How can I track my order?

Accepted Answer

After your order ships, you'll receive an email with tracking information. You can also:

Log into your account at seamsfriendly.com/account
View your order history
Use our tracking portal at track.seamsfriendly.com

Question 19

Is my order safe during transit?

Accepted Answer

Yes, all shipments are insured and sent via trusted couriers. If a package is lost during transit, we'll replace the order or provide a refund upon request.

Question 20

Can I change my shipping address?

Accepted Answer

You can change your shipping address before your order ships by contacting our customer service team. Unfortunately, we cannot modify the shipping address after an order has been dispatched.

Question 21

Will I need to pay customs or import duties?

Accepted Answer

For international orders, customs duties and taxes may apply according to your country's import regulations. These charges are determined by local authorities and are not included in our prices. We recommend checking your country's import policies before ordering.

Question 22

I want to expedite my delivery. Are there any extra charges?

Accepted Answer

Orders typically deliver within 10-12 business days from placement. A possibility of expedition depends on your shipping address and our courier partner's feasibility. Please contact our team to discuss the possibility of expedited shipping and any additional charges that may apply.

Question 23

Can I receive my order earlier than the 10-12 business days mentioned on the website?

Accepted Answer

Yes, expedited delivery may be possible depending on your location. However, we can only commit to it after getting confirmation from our courier partners. Please reach out to our customer service team with your specific request, and we'll do our best to accommodate your timeline.

Question 24

What payment methods do you accept?

Accepted Answer

For International Customers:

PayPal (no account required)
Credit/Debit Cards (Visa, MasterCard, American Express, Discover, RuPay)

For Indian Customers:

Credit/Debit Cards
Net Banking
UPI
Popular Digital Wallets (Amazon Pay, JioMoney, Mobikwik, etc.)
Cash on Delivery (no extra charge)

Question 25

Is my payment information secure?

Accepted Answer

Yes, we use industry-standard encryption and secure payment gateways to protect your information. We never store your payment details on our servers.

Question 26

Why does the price differ between checkout and payment gateway?

Accepted Answer

Prices shown in currencies other than INR are for reference only and fluctuate based on current exchange rates. The actual amount charged includes applicable foreign exchange rates and transaction charges calculated by the payment gateway, not by SeamsFriendly.

Question 27

Can I use store credit with other payment methods?

Accepted Answer

Yes, you can partially pay with store credit and cover the remaining balance with another payment method. However, partial payment with Cash on Delivery isn't available.

Question 28

What is your return policy?

Accepted Answer

We offer a 14-day return policy. If you're not completely satisfied with your purchase due to quality concerns, or manufacturing defects, you can request a return within 14 days of receiving your order. Please note that we do not accept returns based on personal preference reasons.

View our complete returns policy.

For Size and Fit Related Issues, all our Non-Sale Items qualify for our Perfect Fit Guarantee.

Question 29

How do I return an item?

Accepted Answer

Submit a return request at returns.seamsfriendly.com within 14 days of delivery
Wait for our confirmation email with return authorization (2-3 business days)
Ship the item back to us using a reliable courier service
Keep all packaging materials, tags, and the cloth bag (Potli) intact
Once we receive and inspect the return, we'll process your refund or store credit

Please note that we do not accept returns based on personal preference reasons. For complete details, view our returns and cancellation policy.

Question 30

When will I receive my refund?

Accepted Answer

We'll process your refund within 24 hours of approving your return. Bank processing times may take up to 10 business days for the amount to appear in your account.

Question 31

Can I cancel my order?

Accepted Answer

For cancellations within 24 hours of placing an order, we offer a full refund. For cancellations after 24 hours, we handle requests case-by-case depending on production status and may deduct a 10% cancellation fee. Contact our customer service team to request a cancellation.

Question 32

In what scenarios would you not accept any returns?

Accepted Answer

We do not accept returns:

If communicated after 14 days of receiving the shipment
For items with removed tags or labels
For returns based on personal preference reasons (e.g., "I don't like it" or "It doesn't look good on me")
If the cloth bag (Potli) is not returned
If items are shipped back without receiving a "Return Accepted" confirmation email from us
For custom-sized and customized items unless there's a fault on our end

Please refer to our complete returns and cancellation policy for more information.

Question 33

What current promotions do you offer?

Accepted Answer

10% OFF with code GET10
Free worldwide shipping with no minimum purchase
Free Cash on Delivery for Indian customers
GST-inclusive pricing

Sign up for our newsletter "Tuck Talk" or follow us on Instagram @seamsfriendly for exclusive promotions and new collection announcements.

Question 34

Can I use multiple discount codes?

Accepted Answer

No, only one discount code can be applied per order.

Question 35

How long is my store credit valid?

Accepted Answer

Store credits have no expiration date. You can use them anytime for future purchases.

Question 36

How can I contact customer service?

Accepted Answer

We're available Monday through Saturday, 9 AM - 9 PM IST through multiple channels:

Live chat: Click the chat icon on our website
Email: hello@seamsfriendly.com (response within 1 business day)
WhatsApp or phone: Available via contact page

Question 37

Do you have physical retail stores?

Accepted Answer

No, we operate exclusively online to serve customers worldwide. Our digital-only approach allows us to offer more size options and worldwide shipping without the limitations of physical retail space.

Question 38

What are your sustainability practices?

Accepted Answer

We prioritize sustainability throughout our business:

Made-to-order production eliminates excess inventory waste
Packaging uses upcycled fabric waste
Natural, plant-based fabrics reduce environmental impact
Buttons from natural materials instead of plastic
Azo-free, vegetable, or natural dyes
Timeless designs that transcend fast fashion trends
Fair wages and safe working conditions for all employees

Our approach minimizes waste, reduces chemical usage, and supports traditional craftsmanship while creating durable, long-lasting garments.

Question 39

How can I apply for a position at SeamsFriendly?

Accepted Answer

We welcome talent for both full-time positions and internships. Email your resume to hello@seamsfriendly.com, and our team will contact you if there are suitable openings.