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Orders, Shipping & Tracking

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How do I place an Order?

Here are the steps you can follow to place an order:Pick a product you love.Select your size and height.Hit the ‘Add to Cart’ button.Verify the items in your cart. You can also add some instructions for us, using the ‘Add Order Note’ field. Once done

What is my Order Status?

To keep an eye on your order, please follow the steps below:Log in to your account or click on https://seamsfriendly.com/account Under the order section, you will be able to see your orders with Order Number, Date, and other details. You can track yo

I have placed my order. When will I receive it?

We wish you could just download your favorite pieces from our website. Dang! That day is far away.Ideally, we expect to deliver the product at your doorstep in 7 Business Days, from the time of placing the order.However, due to Covid-19 restrictions,

What is your Shipping Policy?

Free Worldwide Shipping! International Shipping: FREEDomestic Shipping (India): FREEWe deliver our products to every corner of the world. However, currently, we do not deliver to Russia, Bangladesh, Ghana, Pakistan, Iran, Cuba, Sudan, North Korea, Sy

How many days does it take to deliver an order?

Ideally, we deliver orders within 7 business days of order placement.However, due to Covid-19 restrictions, we expect to deliver orders within 18-20 Business Days.

Do you ship items globally?

Yes, we ship worldwide 🌎However, at this time we do not deliver to Russia, Bangladesh, Ghana, Pakistan, Iran, Cuba, Sudan, North Korea, Syria, Myanmar, and Ukraine. This is due to logistical challenges and complex custom duty implications.

Who are your courier partners?

We have partnered with DHL and FedEx for our International Shipments. For Domestic Shipments (within India), we have tied up with FedEx, DTDC, Bluedart, India Post, and Delhivery.

How safe is my order during transit?

To ensure the safety of your order, we use trusted courier services like DHL, FedEx. All our shipments are insured. In case the parcel is lost in transit due to some unforeseen circumstances, we replace the order or refund the amount - upon your requ

How will I know when my order is shipped?

Post shipment, you will receive an email with details of the items which have been shipped, along with the tracking information. Alternatively, you may also find the tracking information updated in the My Account section. This may take up to 48 hours

Can my Billing and Shipping Address be different?

Yes. Your Billing and Shipping addresses can be different. While your shipping address may vary, the billing address should match the on-record address of the respective bank/credit card company.

Where can I find my order number?

We send an order confirmation mail as soon as you place an order. You can find your Order Number, along with all other details in that mail. Alternatively, you can sign into 'My Account' and can get your order details from there.

How can I get the tracking information?

Post shipment, you will receive an email with details of the shipped items along with tracking information. You can track your order here.

My order is shipped, but I have not received the tracking details yet?

As soon as your order is shipped, an email with tracking details is sent to your inbox.In a rare scenario, it might take up to 24 hours for the tracking details to reflect in the system.

What is a shipping address?

Shipping Address refers to the address where you wish to get your items delivered. Note: The billing and shipping address can be different. While the billing address should match the on-record address of the respective bank/credit card company, the s

Can I opt for Combined Shipment to avoid custom duty charges?

That’s great! Yes, you can opt for a combined shipment. It is also advisable from Custom Duty/VAT implication perspective.Note: It might not avoid the Custom Duty impact, but can reduce the impact. We do recommend combined shipment for all the Custom

Why do you seek actual body measurements when I have already chosen a size?

Seamsfriendly was born with an ambitious mission to provide better fitting designer wear to women who are underserved by major apparel brands, across the world. **The majority of brands make clothes in 5-7 standard sizes that are suitable for ~ 30% o

Why am I unable to track my order? 'or' Why is my order still in Transit?

While the tracking number is generated as soon as an item is shipped from our end, the courier website may take up to 24-48 hours to update tracking information on their website.

My order is shipped but it is not delivered yet?

After the shipment, normally, an item takes around 3-4 business days to get delivered.In rare instances, you might experience a delay because of clearance at the origin or the destination country. We proactively keep track of such deviations and init

When and how can I change the shipping address?

The shipping address can only be changed before shipping. In order to request a change, please get in touch with our team and we’ll make the change.

Is it possible to change the Shipping Address post shipment?

While we would have wished to, we cannot change your shipping address post-shipment due to logistical limitations.

I want to change the shipping address of the order as I am relocating to a different location.

You can request for a change in Shipping Address before your order is shipped. Please get in touch with our team and we will be happy to assist you to your satisfaction.

Can the delivery be rescheduled if I am unable to collect my order?

Yes, the delivery can be rescheduled, but up to a limited duration. It will depend on the courier partner. You can directly contact your local courier office to get this done.

I want a part of my order to be shipped in the US and the other in India. Is it possible?

Due to system limitations, we cannot ship items from one order to two different shipping addresses. If you need delivery at two locations, we request you to place two different orders.

Will I get a call before delivery?

Yes, that might be possible. This depends on the courier company servicing your delivery. You can also track the expected delivery date and time through the tracking details provided to you post-dispatch.

Can I choose my preferred courier company?

Let us know your preferred courier service, and we will try to fulfill your request.Please understand that it may not be possible in all cases. However, we assure you that your items will always be safe. We ensure dispatch through renowned partners s

I have placed an order, but I haven't received any Order Confirmation Email.

An Order Confirmation email gets generated instantly from our end as soon as you check-out. In case of a charge against your account, but no Order Confirmation Mail in your inbox, please wait for some time. This may be due to a technical glitch. Alte

My Order Status is reflecting as "Payment Pending" even after the deduction of the money. What does that mean?

Oh no! This happens in very rare cases.Don’t worry, it sometimes takes a little longer to get reflected in our system. We request you to check again in another 30 minutes. It should get updated automatically. In case it is still not updated, please g

Can I receive my order earlier than the time to dispatch mentioned on the website?

Yes, that can be possible. However, we can only commit to it after getting confirmation from our courier partners. In such cases, you should reach out to our team and we will help you resolve the query.

How will I know if the order has been placed successfully?

As soon as you place your order, an order confirmation mail is sent to your inbox. Alternatively, you can check the status of the order here.

Could there be a delay at SeamsFriendly because of "unforeseen circumstances"?

We try our best to make sure your order reaches you in the promised timeframe. However, there may be times when there is a delay in processing due to unavailability of stock, or other unavoidable circumstances.In such a situation, we will send you a

I want to expedite my delivery. Are there any extra charges?

Ideally, it takes around 2 to 7 Business Days to reach your doorstep.However, due to Covid-19 restrictions, we expect to deliver orders within 18-20 Business Days.A possibility of an expedition depends on your shipping address and our courier partner

How can I cancel the order that says “Payment Pending”?

Orders with the status of ‘payment pending’ are considered as canceled orders from our end (apart from CoD orders).In case you still wish to cancel, please get in touch with our team and we’ll sort this out at the earliest.

Can I add an item in my existing order?

Yes, we can do it for you. Please contact us, and we'll take care of it.

What about my past order records?

You’re special and we have your history saved. They’re all stored safely for you here. This will help you keep track of your orders.

I have paid the shipping charges. Why am I being asked to pay more?

Free Worldwide Shipping (Limited Period Offer)Shipping costs are the cost of shipping an item from one country to another. It is paid to our courier partners to get your items to your doorstep, safely. Custom Duty is something that is over and above

What is custom duty and why do we have to pay Custom Duty charges?

Sadly, every time an item crosses an international border, it is subject to these charges by the importing country's rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not within our control a

I was not charged Custom Duty on my previous orders. Why now?

We have no control over these charges and cannot predict them. Sadly, every time an item crosses an international border, it is subject to these charges by the importing country's rules and regulations. They may vary according to the rules of differe

Why were there no instruction about the Custom charges while placing the order?

We have highlighted the possible Custom Duty/VAT implications in our Shipping Policy. Since the Custom Duty/VAT implications vary from country to country, it is not possible for us to predict these charges for all instances. Note: Customs are not cha

What should I do when my package is open and the product seal is broken?

Oh, dear! This may happen due to customs checking or other country-specific rules. In such a case, please check your delivery and make sure the items are intact and safe. If not, please mention the same on the delivery acknowledgment copy, if any. It

I paid the shipping cost, do I still need to pay the customs duty?

Free Worldwide Shipping (Limited Period Offer)Shipping costs are the cost of shipping an item from one country to another. It is paid to our courier partners to get your items to your doorstep, safely.Custom Duty is something that is over and above t

Why do we have to pay Custom Duty charges?

Every time an item crosses an international border, it is subject to these charges by the importing country's rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our control and are dete

Will I be able to get an invoice for customs clearance purpose?

Yes, we do ship a copy of the invoice along with the parcel. In case you require an additional copy, mention this to our team and we can always email it to you.

What is your policy for Bulk Orders?

International Bulk Orders:We do deal on a wholesale basis and ship our products all over the world except Russia, Bangladesh, Ghana, Pakistan, Iran, Cuba, Sudan, North Korea, Syria, Myanmar, and Ukraine.Note: We do not impose any Minimum Order Quanti