What do you do with Returned Items?

We understand your concern as it is an industry-wide issue. It is well known that most big apparel brands have a 15-35% return rate.

Here's some info about our return experience:

  • You will be surprised to know that our average overall return rate in the last 3 months is less than 3%. Unbelievable, but true.
  • Out of these, 2.7% are standard sizes. Only 0.3% are custom-fitted pieces.
  • And as we accept return on custom-fitted items only when there is some fault or unsolvable issue from our side (which happens in less than 10% of custom-fitted items), they account for hardly 0.03% of our overall sales.
  • We use these returned pieces for internal audit & training purposes by our pattern making, tailoring & quality checking team.

If you have any suggestions, please do share.


How did we do?


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