What do you do with Returned Items?
We understand your concern as it is an industry-wide issue. It is well known that most big apparel brands have a 15-35% return rate.
Here's some info about our return experience:
- You will be surprised to know that our average overall return rate in the last 3 months is less than 3%. Unbelievable, but true.
- Out of these, 2.7% are standard sizes. Only 0.3% are custom-fitted pieces.
- And as we accept return on custom-fitted items only when there is some fault or unsolvable issue from our side (which happens in less than 10% of custom-fitted items), they account for hardly 0.03% of our overall sales.
- We use these returned pieces for internal audit & training purposes by our pattern making, tailoring & quality checking team.
If you have any suggestions, please do share.