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SeamsFriendly

Need Help? Browse through Frequently Asked Questions | SeamsFriendly

FAQs: SeamsFriendly

How do I place an order?

What’s your Price vs. Value offering?

What is your thought on Sustainability?

Do you take orders over the phone?

Do you have any retail store?

Do I have to register to shop at SeamsFriendly?

How do I get in touch with SeamsFriendly’s Customer Care?

What is a billing address?

Where are your products made?

Are you for real?

Are you a friendly brand or do you just seem friendly ?

Why don't I see diversity of model sizes in your photos?

General Queries

How do I measure my size?

What size should I opt for?

How can one opt for an in-between Size?

Can I modify my measurement after submitting it?

Do you do Custom Sizing?

Do you provide margin in your garments?

Can I add sleeves to sleeveless item?

Can I customize my order?

Will I get the accessories along with the item as shown in the images?

Do you offer Plus Sizes?

Do you have maternity clothes

Do you have clothes for Winters?

Any Breastfeeding friendly dresses?

How do I care for my SeamsFriendly apparel?

Products & Fits

How do I place an Order?

What is my Order Status?

I have placed my order. When will I receive it?

What is your Shipping Policy?

How many days does it take to deliver an order?

Do you ship items globally?

Who are your courier partners?

How safe is my order during transit?

How will I know when my order is shipped?

Can my Billing and Shipping Address be different?

Where can I find my order number?

How can I get the tracking information?

My order is shipped, but I have not received the tracking details yet?

What is a shipping address?

Can I opt for Combined Shipment to avoid custom duty charges?

Why do you seek actual body measurements when I have already chosen a size?

Why am I unable to track my order? 'or' Why is my order still in Transit?

My order is shipped but it is not delivered yet?

When and how can I change the shipping address?

Is it possible to change the Shipping Address post shipment?

I want to change the shipping address of the order as I am relocating to a different location.

Can the delivery be rescheduled if I am unable to collect my order?

I want a part of my order to be shipped in the US and the other in India. Is it possible?

Will I get a call before delivery?

Can I choose my preferred courier company?

I have placed an order, but I haven't received any Order Confirmation Email.

My Order Status is reflecting as "Payment Pending" even after the deduction of the money. What does that mean?

Can I receive my order earlier than the time to dispatch mentioned on the website?

How will I know if the order has been placed successfully?

Could there be a delay at SeamsFriendly because of "unforeseen circumstances"?

I want to expedite my delivery. Are there any extra charges?

How can I cancel the order that says “Payment Pending”?

Can I add an item in my existing order?

What about my past order records?

I have paid the shipping charges. Why am I being asked to pay more?

What is custom duty and why do we have to pay Custom Duty charges?

I was not charged Custom Duty on my previous orders. Why now?

Why were there no instruction about the Custom charges while placing the order?

What should I do when my package is open and the product seal is broken?

I paid the shipping cost, do I still need to pay the customs duty?

Why do we have to pay Custom Duty charges?

Will I be able to get an invoice for customs clearance purpose?

What is your policy for Bulk Orders?

Orders, Shipping & Tracking

What are the modes of payment for shopping with SeamsFriendly?

How do I find out the price of the products in my currency?

How long will the refund process take?

I haven't received my refund yet. What should I do?

Will I get a refund of the duty paid if I return the product?

Do you have Cash on Delivery?

I'm unable to use my credit/debit card to make a purchase. Why?

I have tried to make the payment multiple times, but I am receiving an error message every time. Why?

On Checkout page, I see an error that says "Declined". What does this mean?

On Checkout page, I see an error that says "Invalid Transaction". What does this mean?

Can I pay partly by store credit and remaining by credit card?

Do I need to register with PayPal to make payment through it?

I'm unable to view the option "Accept Payment" in my PayPal account?

Why is there a difference in the price shown on the checkout page and on the payment gateway?

How can I purchase online using Net Banking?

What is an authorization code? How do I get the authorization code?

What about charges levied for International Transaction Fees and Local Taxes?

I can see an additional amount charged in the statement. Why?

What is a 3D Secure Pin? I have been asked to enter a password after clicking on Submit Payment. How I will get the password?

I am getting a message saying "DNS server error". What does this mean?

I am getting an error message 'Card not Authorized'. What does that mean?

Payment & Refunds

What is your return policy?

What are the steps to return an item ordered from your website?

How soon should I get back to you in case I have an issue with the item received?

I received the order. But there's an issue. Can I return my ordered items?

Can I cancel my order in case I change my mind after ordering?

Can I cancel after 24 hours of placing an order?

Why a '24 Hour' deadline?

Oops! I missed adding a critical detail while placing the order. Is there a possibility of correcting it?

In what scenarios would you not accept any returns?

What will be my options if there was an error by SeamsFriendly?

What do you do with Returned Items?

Can I return an item if my reason isn’t included in the Return Policy? For eg. I don’t like it ‘or’ I’m not happy with the way it fits or looks on me, etc.?

Returns & Cancellations

Do I need to type my address every time I order?

Can I keep the reset link for the password for future use if required?

How can I register with SeamsFriendly?

From where can I login to My Account?

How Do I Update My Account Information?

How do I reset my password?

What is the Account Dashboard?

My Account

What are the ongoing offers/promotions on your website?

I want to use two discount codes at a time. Can I?

Can I use the Store Credit with an account other than the one against which the same was issued?

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General Queries

Products & Fits

Orders, Shipping & Tracking

Payment & Refunds

Returns & Cancellations

My Account

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