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Payment & Refunds

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What are the modes of payment for shopping with SeamsFriendly?

For International transactions:Through Paypal: Paypal Wallet, Credit/Debit Cards - Visa, Rupay Card, MasterCard, American Express, Discover.Note: You don’t need to create an account with Paypal. You can make the payment as a guest.For Domestic transa

How do I find out the price of the products in my currency?

That's easy! You can simply change the store currency from the option available at the top left corner on desktop. On mobile, this can be done by scrolling down to the currency widget in the sidebar navigation.

How long will the refund process take?

We initiate the refund from our end as soon as we send you a refund confirmation email. However, the time it takes to reflect in your account is dependent on banks and local laws.

I haven't received my refund yet. What should I do?

We process the refund within 24 hours of sending the confirmation mail to you. However, the bank may take up to 10 working days to credit the amount in your account.

Will I get a refund of the duty paid if I return the product?

Custom Duty/Customs Charges are country-specific charges and are charged as per the rules of the Local Government. It is something that is beyond our control. Thus, the refund of Custom Duty/Customs Charges will not be possible.

Do you have Cash on Delivery?

Yes, We provide Cash on Delivery facility to any address in India, at no extra cost.

I'm unable to use my credit/debit card to make a purchase. Why?

This may happen due to the following reasons:Incorrect details of Debit/Credit Card.Credit Card declined from the Bank Company.Crossed Credit limit available on your Credit CardCredit Card Company doesn't allow overseas transactions.Mismatch of Billi

I have tried to make the payment multiple times, but I am receiving an error message every time. Why?

This may happen due to the following reasons:Incorrect details of Debit/Credit Card.Credit Card declined from the Bank Company.Crossed Credit limit available on your Credit CardCredit Card Company doesn't allow overseas transactions.Mismatch of Billi

On Checkout page, I see an error that says "Declined". What does this mean?

This may happen due to the following reasons:Incorrect details of Debit/Credit Card.Credit Card declined from the Bank Company.Crossed Credit limit available on your Credit CardCredit Card Company doesn't allow overseas transactions.Mismatch of Billi

On Checkout page, I see an error that says "Invalid Transaction". What does this mean?

This may happen due to the following reasons:Incorrect details of Debit/Credit Card.Credit Card declined from the Bank Company.Crossed Credit limit available on your Credit CardCredit Card Company doesn't allow overseas transactions.Mismatch of Billi

Can I pay partly by store credit and remaining by credit card?

Yes, of course. You can pay partially via store credit, and the balance using your preferred mode of payment. Note: Part payment by COD isn’t possible.

Do I need to register with PayPal to make payment through it?

No, it is not a compulsion to register with PayPal. You can use PayPal as a Guest. Guest accounts are used by credit/debit card holder who wants to use the PayPal gateway just as a service provider.

I'm unable to view the option "Accept Payment" in my PayPal account?

No worries! First, you need to log in to your PayPal account. Then, click on the ‘Overview’ option under ‘My Account’ to view the Notification of the payment request. Select the ‘Accept Payment’ to get the refund back. In case you still do not find t

Why is there a difference in the price shown on the checkout page and on the payment gateway?

The price that you see on our website, in any other currency other than INR, is only for reference purposes and it keeps on fluctuating on a daily basis. However, the actual price is charged as per the rates (Foreign Exchange) applicable at the time

How can I purchase online using Net Banking?

Under the Payment Options on the checkout page, you will find an option to select Net Banking. We do accept Payment through Net Banking from any Indian Bank.

What is an authorization code? How do I get the authorization code?

An authorization code is a six-digit alphanumeric code which is generated after making a transaction. You can contact your Bank/Card provider for helping you out with the Authorization Code specific to the transaction date and amount.

What about charges levied for International Transaction Fees and Local Taxes?

International Transaction Fees: Cross-border or International transaction fees (if any) charged by the bank, from your credit or debit card will not be refunded. Note: These charges are hidden and are levied by the bank, not us. You must contact the

I can see an additional amount charged in the statement. Why?

We never charge any additional amount above the order value. However, certain banks do charge for international transactions. These are beyond our control. Please get in touch with your bank for further clarity.

What is a 3D Secure Pin? I have been asked to enter a password after clicking on Submit Payment. How I will get the password?

A 3D Secure pin is a 2-step-authentication code required by VISA or MasterCard. This code is provided by your authorized bank only.

I am getting a message saying "DNS server error". What does this mean?

This message appears when there is an issue with network connectivity. We request you to check with your service provider to get it resolved.

I am getting an error message 'Card not Authorized'. What does that mean?

This may happen due to the following reasons:Incorrect details of Debit/Credit Card.Credit Card declined from the Bank Company.Crossed Credit limit available on your Credit CardCredit Card Company doesn't allow overseas transactions.Mismatch of Billi